RETURN POLICY
A request for returning an item must be submitted within 30 days of the invoice date.

• Upon receiving your email request for a Return or Exchange, a Customer Service Representative will email you return instructions with the address to ship your item back.
• Except in the case of a manufacturer's defect, return shipping charges are not refundable and initial shipping fees are not refundable.
• A 5% restocking fee will be charged for each returned item that is not a manufacturer defect. A 15% restocking fee will be charged if the product is returned unclean.
• All return items must be in "re-sellable condition" ** to qualify for a return or exchange.
• Once we receive your returned item, it will be examined to determine if it is in re-sellable condition. Please allow up to 7 business days for inspection and processing of the returned item.
• If the item is re-sellable, a refund will be issued to your credit card (minus the original shipping fees) within 30 days of receiving your returned item.
• If the item is found not to be in re-sellable condition, a Customer Service Representative will contact you to notify you of the inspection. Items that are not re-sellable will be shipped back to you, at your request.

** Note about "re-sellable condition":  Items must be clean, undamaged and returned in the original packaging. Items displaying excessive wear are not eligible for a refund.

RETURN PROCEDURES
To prevent any delays in your refund or exchange, please follow these instructions:

• Returns must include a copy of the original invoice with the "Reason for Return" written on the invoice.
• Returns must include all components of the original manufacturers' package.
• For your protection, we strongly suggest you insure your package for shipment. CMNH.org cannot be responsible for returned packages that are lost in the mail.

If you have any questions or would like to check the status of a return, please email us at store@cmnh.org

SHIPPING POLICY
We want to deliver your selections in the best condition possible!

The Museum Store at the Cleveland Museum of Natural History relies on UPS for all our shipping needs. UPS ships daily Monday to Friday. We ship only to the continental United States. Orders are processed and shipped within 3 business days. In the event that an item is temporarily out of stock, we will notify you by email. You may then cancel your order or allow us to ship it when we have it in stock.

P.O. Boxes & APO's We apologize for the inconvenience, but UPS does not ship to post office boxes at this time. If you place an order and list a P.O. Box in your "Ship To Address", we will contact you for a different address. If we do not receive a response from you within 48 hours, we will cancel your order. If you would like your product shipped to an APO, we will notify you of the exact shipping fees shortly after your order has been placed.