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The King of Dinosaurs

Scheduling Coordinator

Full-time position: Scheduling Coordinator
  • Opportunity typeCareer
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The Cleveland Museum of Natural History (CMNH), founded in 1920, is located in the heart of University Circle, five miles east of downtown Cleveland, Ohio. Considered one of the finest institutions of its kind in North America, the Museum offers an incredible visitor experience, attracting roughly 275,000 visitors a year. There are more than 140 public education programs and over 80,000 students served annually. The Museum employs about 160 people.
 
Building on its strong foundation of excellence in education and research, the Museum is poised to transform itself. The Museum will invite and engage a broader audience in the exploration of science and the natural world by revolutionizing the way it presents natural history. The Museum has currently launched a capital campaign to support a dramatic renovation and expansion of its facilities and exhibits. This ambitious plan will position the Museum to play a leading role in regional and national efforts to improve science education and increase scientific literacy.
 
The Museum is seeking a dynamic, creative, organized and energetic individual who is passionate about science education in our region and beyond.
 

Summary

The Scheduling Coordinator is responsible for handling in-house and school group reservations. This position will also work closely with the Senior Scheduling Coordinator on all school program scheduling.
 

Essential Duties and Responsibilities

(Must be able to perform the essential functions of this position with or without reasonable accommodation.)
  • Schedule school groups and other groups for instructed and self-conducted Museum visits. 
  • Assist Outreach Coordinators with scheduling outreach and distance learning programs.
  • Send confirmations detailing program date/time and any additional details that are relevant to an upcoming Museum visit.
  • Invoice schools and other groups for in-house school programming. Keep up-to-date on records and payment information.
  • Administer grant funds designated for schools and compile statistics and reports for funders and the Museum.
  • Coordinate weekly teaching schedules for in-house school programming.
  • Compile and record attendance statistics, maintain accurate records and provide monthly and annual reports.
  • Manage and maintain the Museum classroom calendar.
  • Attend weekly building operations and software meetings to serve as a liaison and voice for department needs.
  • Work collaboratively with partnership organizations, such as Cleveland Metropolitan School District, University Circle Inc. and Case Western Reserve University.
  • Effectively coordinate and track multiple projects simultaneously, prioritize and work well under pressure with a high degree of accuracy to meet stringent and overlapping deadlines.
  • Communicate and work with an audience who is diverse in culture, age, race and abilities in a pleasant, tactful and enthusiastic manner.
  • Maintain professional conduct with Museum staff and the public at all times.
  • Perform all duties according to established Museum operating, safety and environmental quality policies.
  • Perform other duties as assigned by Manager or Management.

Education and/or Experience

Bachelor’s degree from a four year college or university in a related field, with 2-4 years of experience and/or training; or equivalent combination of education and experience.
 

Other Qualifications

  • Must be able to communicate effectively-both verbally and written.
  • Must have excellent organizational, analytical and problem solving skills.
  • Must have a familiarity with public, private, charter and parochial schools in the Greater Cleveland region.
  • Must be able to rapidly adapt and respond to changes in environment and priorities.
  • Must be able to communicate and work effectively with Museum staff, students, parents and public groups in a professional, pleasant, tactful and enthusiastic manner.
  • Must be able to work independently as well as with teams.
  • Must have proficient knowledge of Microsoft Office products including Word, Excel and PowerPoint.
  • Familiarity with Tessitura software or other scheduling, ticketing or CRM software is a plus.

To Apply

Please send a cover letter, resume, and three (3) professional references to:
Human Resources
Cleveland Museum of Natural History
One Wade Oval Drive, University Circle
Cleveland, Ohio 44106
Hr@cmnh.org
No phone calls, please.

Posting Date: April 15, 2015
Job Announcement Number: 15A15

The Cleveland Museum of Natural History is an EQUAL OPPORTUNITY, ADA EMPLOYER and a SUBSTANCE-FREE WORKPLACE