Have a question? You might find your answer here. If you need more information, the fastest way to get an answer during operating hours is to call us at (216) 231-4600. If your question isn't urgent, or if the Museum is closed, you can search this site using the search field at the top right corner of every page, or use the contact form.
When is the Museum open? What days is the Museum closed?
The Museum is open every day of the year with the exception of Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Day and New Year's Day. The Museum closes at 4pm (one hour early) on Christmas Eve and New Year's Eve. For more information on hours and prices, click here.
How do I get to the Museum?
You can find directions here.
Is there parking at the Museum? What does it cost?
The Museum offers guarded, well-lit parking on a first-come, first-served basis. General parking is $8 minimum for the first two and a half hours, $1 for each additional half hour, with a daily maximum of $14. Special event parking is $10. Museum sponsored special event parking is $6. You can find out more about parking here.
What time are the planetarium shows?
The Shafran Planetarium offers several shows, some of which change on a monthly or seasonal basis. To find out the latest information about planetarium programming, call (216) 231-4600 or click here to see scheduled showtimes. Shows are $5/ticket with Museum admission. Member tickets are always free!
Am I eligible for discounted admission?
Ticket prices and information about group rates can be found on the Plan a Visit page. To find out about limited-time admission specials and other discounts, click here.
I'm a teacher. How can I schedule a field trip for my class?
You can call us at (216) 231-8002 or start by visiting this page.
Is there a place to eat at the Museum?
The Museum's café is currently closed for renovations. You are welcome to bring your own snacks. There are also two picnic tables outside where you can take your lunch or snacks, weather permitting (no grills, please).
Are wheelchairs available at the Museum?
Yes. Please call ahead at (216) 231-4600 or ask the front desk for additional information. Find out more about accessiblity and visitor amenities here.
Is there an ATM at the Museum?
Can I leave the Museum and come back on the same day?
Yes! Your ticket is good for the day, so feel free to take a break and come back.
Can I get a wifi signal at the Museum?
Yes. You are welcome to use our free guest network during your visit. Cellular phone reception may be limited in some areas of the building. And of course, always remember to silence your phone during public programs and in the galleries.
Can I bring my stroller?
Yes, strollers are permitted throughout the Museum and there is an elevator for visitors.
Can I take pictures in the Museum?
Yes. Please read more about our photography policy here.