Find what you need to make the most of your visit.
The Cleveland Museum of Natural History is committed to providing an inclusive and accessible experience for all visitors. For any questions about Museum accessibility and amenities, please call the Welcome Desk at 216.231.4600.
Wheelchair accessibility
All exhibit galleries and public spaces are fully wheelchair accessible. The Nathan and Fannye Shafran Planetarium can accommodate three wheelchairs per program. The Museum has wheelchairs available for visitor use at no charge on a first-come, first-served basis. Visitors who require special assistance may inquire with Protection Services near the Museum's Wade Oval Entrance.
Service animals
Guests with disabilities are welcome to bring their trained or in-training service animal to all public areas of the Museum except for the Ralph Perkins II Wildlife Center & Woods Garden—Presented by KeyBank. Service animals are restricted from entering the Perkins Wildlife Center because the Museum's collection of live animals may react strongly to the presence of dogs or other unfamiliar animals. For the safety of our guests, their service animals, other guests, and our live animals, this area is off-limits.
Note: Service animals are working animals, not pets. Pets and comfort animals are not permitted in the Museum.
Personal care assistants
A personal care assistant (PCA) or primary caregiver accompanying a visitor with a disability receives free admission. If you are accompanied by a PCA, please notify a Visitor Experience Associate upon arrival. The PCA will receive the same admission pass that the visitor purchases. If the visitor is a member, the PCA will receive free admission but will not count as one of the member’s guests.
Strollers
Strollers are welcome throughout the Museum and outdoors in the Thelma and Kent H. Smith Environmental Courtyard and Perkins Wildlife Center.
Luggage
Bulky items as well as carry-on and wheeled luggage may be stored in the coatroom adjacent to the Visitor Hall restrooms.
Restrooms
Restrooms are available in several locations throughout the Museum. All Museum restrooms are wheelchair accessible.
Please see our Museum map for specific restroom locations.
Amplification devices
Amplification devices are available at no charge for lectures in Murch Auditorium and shows in the Shafran Planetarium.
Food and beverage
Located near the Wade Oval Entrance, Origins Café is the Museum's on-site café featuring indoor and outdoor seating. Levy, a critically acclaimed hospitality company, crafts food and beverage options for the café in addition to catering for special occasions. A collaboration with Levy aligns closely with the mission, vision, and values of the Museum through their efforts to reduce, reuse, and recycle; partner with local growers for produce and meats; use eco-friendly serving ware; support local food-pantry partners; offer vegetarian-friendly menus; and provide fresh, healthy options for every dining experience.
Museum Store
The Museum Store is your stop for out-of-this-world souvenirs and memorable gifts for fans of science and nature! Shopping supports the Museum's efforts to explore, engage, and empower for a better tomorrow. The Museum Store is open during regular hours, Tuesday, through Sunday, 10am–5pm, and is located in the Visitor Hall.
Did you know that Members receive a 10% discount in both the Museum Store and Origins Café? Learn more about becoming a member.
Lost and found
The lost and found is located at the Protection Services desk near the Wade Oval Entrance. To inquire about lost items, contact Protection Services at 216.231.4600 x3261.
